Privacy Policy

This privacy policy sets out how Helena Fortley Ltd uses and protects any data that you provide. This policy may be updated at any time, so please check back regularly to ensure that you are satisfied with any changes.

The data controller

Your data is managed by Helena Fortley Ltd. Helena Fortley Ltd is committed to protecting the rights of individuals in line with the data protection act 1998 (DPA) and the new general data protection regulation (GDPR).

Contact

The company details are as follows:
Name: Helena Fortley Ltd
Address: 16 Godstone Road, Caterham, Surrey, CR3 6RA
Company number: 08720560

Any issue relating to your data should be sent to sally@helenafortley.co.uk

Consent

When you provide your personal information to complete an enquiry you consent to the collection of your data, and the usage of it for your that specific reason only. If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your expressed consent which will require you to opt-in via email.

You may withdraw your consent or access your data at any time, either by contacting us on sally@helenafortley.co.uk or using the unsubscribe link on any of our marketing materials.

What we collect

We may collect, but are not limited to collecting, the following information:

  • Your full name
  • Contact information including email address and phone number
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer experience such as wedding date, venue etc

Why we collect this data

We require this information to provide you with a satisfactory customer experience, particularly for the following purposes;

  • Management of your enquiry or booking
  • For mailing list subscribers, as well as our monthly newsletter we may also send occasional promotional emails about new products, special offers or other information which we think you may find useful or interesting
  • We may occasionally use the data for targeted social media advertising
  • We may use the information to improve our product offerings and services
  • We may use the information to customise helenafortley.co.uk according to your interests

How long will we keep your data

Mailing list data is stored indefinitely. Enquiries, orders and customer data will only be kept until no longer relevant; usually for a maximum of 6 months following the date of your wedding or event. When your booking comes to an end, you will be given the opportunity to opt-in to stay in touch.

Security

All data collected is stored on password protected devices for security purposes and will never be shared with any third parties. Mailing list data is stored and managed using Mailchimp.

Helena Fortley Ltd promises to safeguard and secure the information collected to ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

WordPress

helenafortley.co.uk link is powered by WordPress and is hosted on Siteground.

For more information, you can read WordPress and Siteground privacy policies using the links below.

Siteground: https://www.siteground.co.uk/terms.htm
WordPress: https://wordpress.org/about/privacy

Links

When you click outbound links on helenafortley.co.uk link, they may direct you away from our site. Helena Fortley Ltd are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Analytics

helenafortley.co.uk uses Google Analytics to help us track who visits our site and the content enclosed, allowing us to update and improve the user experience.

Comments and content

Upon posting comments or content on helenafortley.co.uk, you should be aware that any personal information you choose to provide there may be read, collected, or used by other users of the helenafortley.co.uk, as well as other third parties. We are not responsible for the information you choose to submit in these forums. We cannot guarantee that other users have not made copies of and/or will not use such information outside of helenafortley.co.uk. We are not responsible for information you choose to post on helenafortley.co.uk

Cookies

Like most websites, helenafortley.co.uk uses small bits of data called cookies stored on users’ computers to simulate a continuous connection. Cookies ‘remember’ information about your preferences and passwords and allow you to move within helenafortley.co.uk without reintroducing yourself within each browser session. Disabling cookies does not prevent you from accessing helenafortley.co.uk, but some features may be degraded.

Social Media

helenafortley.co.uk includes links to various social media sites including, but not limited to Facebook, and Instagram, YouTube and Twitter. When you interact with these platforms, any information you provide is publicly viewable outside of helenafortley.co.uk. Each social media platform has its own privacy policies which you should be aware of. If you do not wish for this information to be disclosed on these platforms, then you should not use these tools. We are not responsible for information you choose to post outside of helenafortley.co.uk